Health Benefits




The Borough's health plan is a Self-Funded "public plan" and is not regulated by ERISA. The Plan Sponsor reserves the right to amend or terminate the Plan, subject to the provisions of applicable Collective Bargaining Agreements.

The new Health Benefit Plan Book - Effective Jan 01, 2019 can be found here.
Health Benefit Plan Book - Effective Jan 2019.pdf


Plan Administrator/Sponsor:

Fairbanks North Star Borough (Risk Management)
PO Box 71267
907 Terminal Street
Fairbanks, AK 99707-1267
(907) 459-1344 FAX: (907) 459-1187
Health Plan Number: P62

Plan Directory

Claims Office (Eligibility, Claim Processing & Travel Pre-Authorization)
Welfare& Pension Administration Service, Inc. (WPAS)
PO Box 34840
Seattle, WA  98124-1840
(800) 331-6158 (press option 8 for claims info and option 4 to order additional health plan ID cards)
Note:  When contacting the Claims Office regarding a payment, please be able to give the claims examiner the member's social security number or member's Participant ID number, name of patient, Health Provider's name and date of service.  The name and telephone extension of the claims examiner who processed the claim is printed on the Explanation of Benefits.

Nationwide Preferred Provider Network:  Aetna  
Select the "Aetna Choice POS II (Open Access)" network or log in to the Aetna Navigator website.

Note: It is important for you to confirm with your Health Provider that he or she is in-network prior to receiving services.  When confirming, be sure to state the name of this plan.

Medical Provider Pre-certification List- Effective 3/1/19  Precertification_Authorization.pdf

Coalition Health Center: ($10 co-pay provider)
575 Riverstone Way, Unit 1
Fairbanks, AK  99709 
(907) 450-3300
Coalition FBX Co-Pay Flyer


Teladoc: (Talk to a doctor anytime for $5)
800-TEL-ADOC {(800) 835-2362} or On your mobile phone by downloading the Teladoc iPhone application at the App Store or the Android application on Google Play

Teledoc Member Video Series - These member videos are designed to encourage members to make smart healthcare decisions by educating them on the benefits and savings of using Teladoc over higher cost options such as the ER, urgent care, or even worse, not seeking care at all.
Fairbanks Borough Teladoc Flyer (REV).pdf 


24-hour Nurseline Access: (800) 556-1555, 24 Hour (Free to use)

Bridge Health - Surgical Travel Benefit:
Bridge Health
(888) 387-3909
Company Code: FNSB2
Bridge Health Flyer 
Bridge Health Procedure List - Not all Inclusive

Anchorage/Mat-Su Preferred Provider (PPO) Facilities

Anchorage Regional HospitalMat-Su Regional Medical CenterSurgery Center of Anchorage
2801 DeBarr Road2500 S Woodworth Loop4001 Laurel Street, Suite A
Anchorage, AK  99508Palmer, AK 99645Anchorage, AK 99508
(907) 276-1131(907) 861-6000(907) 563-1800

Hospital Accreditation Outside the US
The Joint Commission International


Disease Management Program: Optum
(855) 738-1770
Disease Management Program


Vision Network Service Provider
Vision Service Plan (VSP)
PO Box 997105
Sacramento, CA 95899-7105
(800) 877-7195

VSP - Vision Benefits 01/18