Personal Care Assistants
Van Tran service is normally door-to-door, which means that the driver will only assist a rider in getting from the vehicle to the first entry door of the destination.
Passengers who need to travel with another person for safety and health reasons must have a personal care attendant (PCA). The need for a PCA must be indicated on the Van Tran application. The eligible passenger provides a PCA.
Passengers are allowed one (1) guest to accompany them on Van Tran, in addition to a PCA. If there is room on the vehicle, additional guests may ride. All guests are required to pay the fare. When a trip is reserved, tell the Customer Service Representative how many persons are traveling to ensure sufficient room in the vehicle is reserved.
Van Tran eligible passengers may have their children accompany them as guests. Passengers traveling with children must notify the Customer Service Representative when scheduling a trip. The children must pay the same, as if they were a guest.
Young children riding Van Tran must follow the State of Alaska seat belt law, which requires an approved child safety device (car seat) for children under four years of age. The adult traveling with the child must provide the safety device.
Service Animals and Pets
Please notify Van Tran when a service animal or pet will accompany the rider. Service Animals are always welcome, however pets are not allowed on Van Tran vehicles unless they can be transported in a suitable pet carrier. Animals may not occupy a seat; must remain at your feet, or on your lap; and may not be aggressive or disruptive.